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Branch / Program Manager (f/m/d)

Job Base GmbH
Veröffenlicht am
7. Juli 2023
Art der Beschäftigung
Relevant Bachelors/masters degree or comparable education
nach Vereinbarung
Ort & PLZ
Alsdorf, 52477


Für unseren Kunden in Alsdorf suchen wir in der Direktvermittlung (keine Zeitarbeit!) Branch/Program Manager m/w/d.

Zu Ihren Aufgaben gehört:

  • Project implementation and operation with a major Telco carrier as a customer for multiple repair and logistics services – working closely with operations and commercial teams
  • Leading the project and coordinating both in detail and at the process level - influencing people and hold people accountable to deliver their actions
  • Act as key point of contact for the customer, managing both internal and external stakeholders and ensuring timely communication and leadership
  • Measure and evaluate Key Process Indicators (KPI’s) to ensure performance is in line with contracted service level agreements, including close interaction with operational leads on site.
  • Manage any customer escalations
  • Relationship building with key customer contacts
  • Manage also the virtual team with all members of the project team.
  • Identify growth and upsell opportunities and support in planning and execution

Das bringen Sie mit:

  • Relevant Bachelors/masters degree or comparable education.
  • Proven ability to account manage external partners with strong customer communication skills at all levels including executive level as well as internal
  • Program management experience with a successful track record of project management and management of project plans
  • Proven ability to personally deliver in a customer service focused delivery environment.
  • Commercially minded, able to compose business cases, understand P&L.
  • A good understanding of IT system processes is highly desirable

Was Sie erwartet:

  • Fair and attractive fixed salary
  • Very good development opportunities
  • Challenging and varied tasks in a constantly growing, international company
  • A positive working atmosphere characterized by competence, responsibility and innovation
  • Employer-funded pension
  • regular team events and a family party
  • good transport links and free parking
  • fresh fruit daily
  • and much more
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